Product Information
& Customization
1. Do you offer free product samples?
No, we don’t provide free product samples. All Biorico products are supplied in standard commercial packs only.
2. What is the shelf life of Biorico products?
All Biorico products come with a shelf life of 24 months when stored in a cool, dry place away from direct sunlight.
3. In what form are Biorico products available?
Biorico products are available in powder form, packed in convenient sachets for easy use.
4. How should Biorico products be stored?
Store in a cool, dry place. Avoid moisture contact with the powder before use. Always reseal packs tightly after opening.
5. Are Biorico products safe for the environment?
Yes. All Biorico products are eco-friendly, non-toxic, and chemical-free, safe for soil, water bodies, and aquatic life.
6. Can Biorico products be customized?
Yes. Products can be adapted for different industries, applications, and scales (domestic, commercial, industrial, or municipal).
7. How are Biorico products applied?
The powder can be mixed with fresh water and directly dosed into existing STPs, septic tanks, drains, or poultry litter, depending on the product. No major infrastructure changes are required.
Purchases, Returns, Exchanges, & Additional Support
8. Where can I buy Biorico products?
You can buy directly from our website www.richieraffle.com. Biorico is also available on Amazon.
9. Is Biorico shipped Pan India?
Yes. We are tied up with major courier companies to supply the entire Biorico product range across India.
10. Are Biorico products available in the retail market?
At present, we are catering only to B2B customers and not selling through retail outlets.
11. Can I return or exchange the product after purchase?
Yes, we offer a 7-day return policy. Please ensure the item is in its original condition and packaging for a full refund.
12. Do you offer discounts for bulk orders?
Yes, we offer bulk discounts for large orders. Contact our sales team for more details on pricing and customization options.
Still Have Questions? If you didn’t find your answer here, we’d be happy to help.
Trusted & Certified
GreenPro Certified by Confederation of Indian Industry (CII)
Biorico products are recognized under the prestigious GreenPro Certification program, ensuring they are:
• Eco-friendly & sustainable
• Safe for soil, water, and aquatic life
• Aligned with NGT & Jal Shakti Ministry norms
• Suitable for government projects, CSR, and Smart City initiatives
Why it Matters?
GreenPro is a trusted eco-label, helping organizations choose products that contribute to green building, clean water, and Swachh Bharat initiatives.
Shipping, Delivery, & Tracking
1. How is product delivered , and do you offer any samples?
Our product comes with detailed usage instructions, we do not provide any samples as it comes with commercial Packing.
2. What is the estimated deliver time for the product?
Delivery times vary based on the location, you can find the estimated delivery timeframe while placing the order, as it depends on selected courier service provider.
3. Can I track my Order?
Once the order is placed and shipped, you will receive a tracking link via email to monitor your product journey to your home.
4. What should I do if my product arrives damaged?
Please contect us within 48 hours of delivery, and our team will assits you with a replacement at no additional cost.
5. Do you have any physical store where I can view the poducts?
Currently we are online only, but we offer detailed images , video options to help you make informed choices.